Shop Policies and FAQs

Non-UK buyers are responsible for the payment of any Customs or import taxes that may apply.


All sales are final and a cash refund will only ever be available if an item arrives faulty or if an item is lost in transit.

In any other instance if the item was Made to Order then there is no option to return or refund your item.

If the item was already made then you may be eligible for a voucher of the same value but this is determined on a case-by-case basis and would depend on the reason for returning.



Do you offer custom orders or any of your items in sizes other than those listed?

Not at the moment but this is something I aim to be able to do in the future.

Where is Onkalo Jewellery based?

Cardiff, Wales

How long does international shipping take to arrive?

International parcels can take anything between 1-6 weeks to arrive depending on location and the shipping option you select.